What to expect during the insurance process...
The Insurance process can be a daunting one for anyone without the proper training and experience. It is common for claims to be drawn out over unreasonable amounts of time causing frustration for property owners and occupants. Luckily, we handle this process from beginning to end for our clients. Here is what you can expect...
Initial Consultation (Could be divided in to two separate meetings)
- Inspection
- Discuss Results and Goals
- Sign Contingency Agreement & File Claim *Document Claim Info*
Adjuster Meeting: BSG Services meets with your Insurance Company's Representative as your advocate to ensure that every aspect of the claim is well documented and nothing is missed. The Adjuster will decide whether or not he will deny or approve the claim. He will then work up a line item detail of the damage and determine an amount he believes in reasonable to repair / replaced damaged items.
BSG Review: Once we receive these documents back from your Insurance Company, we will perform a thorough examination of the documents and supporting items to verify that everything that should be included is present. In most cases, we will be required to submit additional documentation to allow for supplements to the claim. This process can take anywhere from a day to months depending on the complexity of the project and Insurance Company. You will be able to rest assured, however, that your job will not be lost in the process and you will receive all that you are entitled to without any hassle on your part.
Insurance Approval:
- We will ensure that all necessary items are approved and the appropriate moneys are released.
- We will also collect the deductible and first checks at this time.
- (If you are hiring BSG Services for Consulting work only, our journey with you will likely end here. On occasion, additional supplementation is required during construction. If this becomes necessary, we will handle these at that time.)
Construction Begins: We will seamlessly coordinate all trades and involve you in as little or as much of the process as you would like. It is our goal to make sure that the construction process effects your business as little as possible.
Final Invoicing: It is the responsibility of the Contractor to Invoice the Insurance Company for the final project amount. Because we handle all trades and have come to an agreed price with the insurance company already, this should be a simple Invoice resulting in the final release of all funds pertaining to the job. In some cases, additional supplementation is required and will be addressed at this time.
Final Payment and Warranty Info: Once you receive the final checks from you insurance company, BSG Services will collect the final payment (less any work previously agreed upon not to be performed by our company). You can expect a Certificate of Warranty and Complete Lien Release in a couple of weeks. Should you need one sooner, please make this request at time of Final Payment.
Pass it On:
- A portion of the proceeds from your project will go towards bettering your local community.
- You will receive an invitation to review our company and provide feedback. We hope your journey with us has been enjoyable and we appreciate your referrals.
*MORTGAGE HOLDERS: If there is an existing Mortgage on the property, please take note of the following:
Getting checks back from Mortgage Companies can be very complicated and time consuming process with little direction, multiple repeat requests, and "missing" information causing funds to be held in an escrow account. As a courtesy to our clients and to ensure proper and timely release of funds, BSG Services will facilitate checks being sent to and from your Mortgage Company.
Additional paperwork will be required from you up front, however, little to no input will be required from you in the future on these matters.
Count on extra time for these checks to be processed and dispersed.